When you contact us or request service, we collect information you give us directly. This includes your name, phone number, email address, service address, and details about your plumbing issue.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, and pages you view. We use this to improve our site and understand how people find us.
We use your contact information to schedule your slab leak repair, send updates, and follow up on the work we did. If you call us, we use your phone number to reach you about your appointment.
We may also use your information to send you service reminders or occasional offers. You can opt out of these messages at any time. We do not sell your personal information to anyone.
Our website uses cookies to help it work properly and to remember your preferences. Cookies are small files stored on your device that make your visit smoother.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us for service.
We use analytics tools like Google Analytics to see how people use our website. These tools collect anonymous data such as which pages are popular and how long visitors stay. This helps us make our site better for you.
We may also use third-party services for scheduling, mapping, or reviews. These services have their own privacy policies, and we encourage you to review them if you use those features.
We do not sell, rent, or trade your personal information. We share it only with trusted partners who help us run our business, like scheduling software or payment processors. These partners are required to keep your information confidential.
We may disclose your information if required by law, such as in response to a court order or to protect the safety of our team and customers.
We keep your information only as long as we need it to provide service and meet legal requirements. For example, we keep service records for a reasonable period so we can handle any warranty claims or follow-up questions.
When we no longer need your information, we securely delete or destroy it.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to serve you.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing messages at any time.
To exercise any of these rights, just contact us using the information at the bottom of this page. We will respond promptly and help you however we can.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to check back occasionally to stay informed.
Your continued use of our website or services after any changes means you accept the updated policy.
If you have questions about this privacy policy or how we handle your information, please reach out to us. We are happy to help.